Helpdesk
Minnesota's HMIS Helpdesk is operated by your State System Administrator. Contact us at MNHMIS@icalliances.org.
Helpdesk hours of operation are Monday through Friday, from 9:00am to 4:00pm.
We route your Helpdesk request to the appropriate team member and will respond within 2 business days. Our system allows us to efficiently prioritize your requests and give us the ability to organize and prepare the actions needed to serve you best.
Knowledge Base How-to Guides
We also maintain a Minnesota HMIS Knowledge Base, which is a collection of how-to guides that answer our most frequently asked questions on the Helpdesk. Everything is sorted into topics and there’s an easy to use search function. It even works well on smartphone and tablet screens!
Newsletter & News Alerts
To email subscribers, ICA issues a regular newsletters and time-sensitive news alerts with announcements about helpful resources, system updates, and changes that impact Minnesota’s HMIS.