Helpdesk Coverage Changes (Effective May 16)

Thank you for your patience as our Helpdesk staff prepare diligently for the transition to ClientTrack. The current state of that work is once more requiring us to reduce ICA's Helpdesk coverage:

• Starting Thursday, May 16, the Helpdesk will be closed on Tuesdays and Thursdays. Staff will be available to reset HMIS passwords on those days. This schedule will continue through June.

• Additionally, Helpdesk staff will increasingly be able to respond only to critical cases: those impacting a client's ability to access housing or other services.

We are very much looking forward to working with you all in the new software and returning to our regular level of service soon!